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How to Order You can contact us via email, phone or fax to inquire about purchasing an item, leave a deposit, or ask about our repair and appraisal services. A 10% deposit will hold any item for 48 hours, with a total deposit refund policy should you decide to not purchase the piece. Hours Monday - Friday 12noon - 7pm Retrofret - New York String Service sales@retrofret.com Payments We have chosen not to use an online system for ordering as we have found that vintage instruments and collectibles usually require more attention than "click and ship" can provide. If you would like to pay by credit card, secure payments can be made online through PayPal (payment email account paypal@retrofret.com). We also accept VISA and MasterCard directly for phone orders. Personal checks are gladly accepted, but must clear our bank before we will send an instrument. Cashiers checks and Money Orders will be proccessed as cash payments with no waiting period. Payments should be made to New York String Service, LLC. You may also
wire transfer funds directly to our bank: Shipping and Terms We ship instruments and other items on a 48 hour approval basis once we received payment in full (check, credit card, etc.). Shipping charges and taxes are not included in the prices listed. Mail order shipments within New York are subject to sales tax of 8.375%. Shipments out of state are not subject to NY city and state tax, although he buyer assumes all other tax requirements of their municipality. Before sending payment, please call to confirm the instrument's availability and the cost of shipment. Returns If you decide not to keep an instrument shipped to you, notify us by telephone, fax or email within 48 hours of receiving it. We'll take note to expect the return. Please ship it in the same carton via UPS, insured for its full value. We will refund the price of the instrument as soon as we receive it, provided it arrives in the condition in which it left the shop. The customer is responsible for all shipping charges. | Home | Contact | Hours | Email | Purchase | Search | Just
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